Terms & Conditions

  1. All items like Cakes, Chocolates and Florist Products are sourced locally at the delivery location & will be hand delivered.
  2. If the colors of the flower selected online are not available on the delivery date, another flower of equal or greater value will be substituted.
  3. Deliveries happen from our Franchisee outlets and our Channel Partners across India..
  4. If certain products are out of stock, we will replace with similar products of the same or greater value. Availability of flowers is subject to seasonal changes. If the photographed flowers are not available, we will substitute them with something similar. While placing an order for a midnight delivery on the website, please select the date one day prior to the date of occasion.
  5. Same day deliveries may NOT be attended to on Sundays & Public Holidays.
  6. We will not be responsible for non deliveries that result from a problem
    1. With the Address and/or Postcode you provide at the time of order placement
    2. That the recipient no longer lives at the address provided.
    3. Wrong landline/Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
    4. Recipient refusing to accept the delivery.
    5. The Address is correct but recipient is NOT present at the time of delivery and the house is locked. In such a situation -
      1. We will follow any delivery instructions that you may have provided at the time of order placement. We recommend that delivery instructions are provided for all orders placed via our website or sales team.
      2. If there are no instructions provided then the product shall be delivered at the Gate/ Reception/ Security Guard/ Neighbor.
      3. The card will be our Proof of Delivery. Please note that it is the recipient's responsibility to collect the order from the neighbor.
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